CANCELLATION POLICY

🌸 Welcome to The Wax Bar Charlotte We’re excited to be your go-to for luxury waxing and skincare. Please review our studio policies to ensure the best experience for both you and your esthetician. ⸻ 💳 Payment Policy We accept: • Cash • Apple Pay • Venmo • Cash App • Zelle • Debit/Credit Cards (3.5% convenience fee applies to card payments) ⸻ 🛍️ Product Sales Policy Due to hygiene and safety regulations, all product sales are final. No returns or exchanges. ⸻ 📅 Booking & Cancellation Policy • A non-refundable $25 deposit is required for all appointments. • Appointments $80 or more may require a 50% non-refundable deposit. • Clients have 24 hours before their appointment to cancel or reschedule without penalty. • If you cancel within 24 hours, your deposit will be forfeited. If your deposit doesn’t cover 50% of the service total, a 50% service fee may be charged. ⸻ Deposits Policy All deposits are non-refundable and go toward your service total. Deposits are valid for up to 14 days from the original appointment date. You may reschedule your appointment once with the same deposit if you give at least 24 hours’ notice. Any additional reschedules, or cancellations after 14 days, will require a new deposit. _____ ⏰ Late Policy To ensure every guest receives their full luxury experience, we offer a 7-minute grace period. • 7+ minutes late = $10 late fee • 10+ minutes late = Appointment may be canceled and marked as a no-show, and no-show fees apply. ⸻ 🚫 No-Shows & Same-Day Cancellations • Will be charged 100% of the service cost (minus any deposit already paid). • No-show clients will be banned from online booking. ⸻ 💼 Emergency Policy Life happens. Emergencies and illnesses will be considered on a case-by-case basis at the owner’s discretion. Booking confirms agreement to all policies. ⸻ 👨🏽‍🦱 Male Waxing Policy We proudly offer waxing services for all genders. However, male body, Brazilian waxing and body treatments must be scheduled with an esthetician trained in male anatomy. Male Brazilian Wax – $75 This service is for anyone with a penis (P). Pricing reflects the extra time, technique, and products required for a safe and effective service. ⚠️ Important: Not all estheticians at The Wax Bar Charlotte offer male Brazilian waxing. If booked with an untrained esthetician, your appointment will be declined and marked unserviceable. ⸻ ✨ Service Quality Policy We take pride in our work. If you notice a patch of hair was missed, please contact us within 4 calendar days for a complimentary touch-up. ⸻ ⚖️ Disputed Charges Filing a payment dispute without contacting us first may result in a small claims suit. We kindly ask that you communicate any concerns directly before initiating a chargeback. ⸻ ⚠️ Health & Safety Policy For the safety of all clients and staff, services cannot be performed on areas with any active sexually transmitted infections (STIs/STDs), open sores, lesions, rashes, or any contagious skin condition. If you currently have symptoms or are undergoing treatment for an STI/STD, please reschedule your appointment until it has fully resolved and you have medical clearance. 📲 Contact Hours Text us with questions during business hours: Tues–Thurs: 10am–4pm Fri: 10am–6pm Sat: 10am–3pm ⸻ *Groupon and Class Pass clients are required to adhere to the same policies. 💕 Thank You Thank you for your loyalty and support. We’re honored to be part of your self-care journey.